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Consult by FD is an interior design studio based in London that offers traditional and online Interior Design services.
Company Address: Studio112825, PO Box 6945, London, W1A 6US
Email Address: hello@consultbyfd.com
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We appreciate you using our service at www.consultbyfd.com (“Site“). Please read the following Terms and Conditions, Privacy Policy and Cookie Notice carefully as they govern your use of the Consult by FD service. Our site is owned and operated by Consult by FD and hosted by Squarespace.
Please read this Policy carefully and ensure that you understand it. By continuing to use any part of the Site, you confirm your acceptance of the Policy. Our service consists of the Site, any tools incl. communication tools provided via the site, any Consult by FD branded mobile apps we make available, any pages we operate on third party social media applications, and the content and services we make available through them via the internet or mobile devices (including smartphones and tablets). It also includes the provision by us of associated information, products and services by e-mail or your mobile device. If you do not agree to comply with and be bound by this Policy, you must stop using Our Site immediately.
Definitions and Interpretation: In this Policy, unless the context otherwise requires, the following expressions have the following meanings:
By “Content” we mean any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site.
By “You” , this also includes any person that accesses or uses Consult by FD on your behalf.
By “We/Us/Our” we mean Consult by FD.
Access to Our Site
Anyone may browse the public-facing pages of the Site and purchase a Virtual Consultation or Online Interior Design Service or Package. It is your responsibility to make any and all arrangements necessary in order to access Our Site. Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
Intellectual Property Rights
The site, including all of its information and contents, such as text, data, wallpaper, icons, characters, artwork, images, photographs, messages, graphics, software and the HTML used to generate the pages (“Materials and Content”), is property of Consult by FD. Consult by FD grants you a personal, limited, non-exclusive, non-transferable license to access consultbyfd.com and to use the information and services contained here.
Consult by FD reserves the right, for any reason or for no reason, in its sole discretion and without notice to you, to revise the products and services described on consultbyfd.com and to terminate, change, suspend or discontinue any aspect of the site, including, but not limited to, the Materials and Content on the site as well as features and/or hours of availability of Consult by FD, and Consult by FD will not be liable to you or to any third party for doing so. The content of the Site is for your general information and use only. Unauthorised use of this Website may give to a claim for damages and/or be a criminal offence.
All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
You are free to redistribute the content in any medium or format. However, in order to do so, you must give appropriate full credit and a link to the original post. For example, adding the caption “Photo credit: Consult by FD” when inserting our content including images. Note that using only “Image source” as a caption with no owner information is not sufficient according to the terms of the license; and under no circumstances may you modify/transform the content, or use it for commercial purposes without prior explicit consent. If in doubt, please contact us and we will respond as soon as we can.
You may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.
Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged. Finally, under no circumstances, may you modify/transform the content, or use it for commercial purposes without prior explicit consent. If in doubt, please contact us at hello@consultbyfd.com and we will respond as soon as we can.
Links to Our Site
You may link to Our Site provided that you do so in a fair and legal manner; you do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists; You do not use any logos or trademarks displayed on Our Site without Our express written permission; and you do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it. Framing or embedding of Our Site on other websites is not permitted without Our express written permission. Please contact us at hello@consultbyfd.com for further information.
You may not link to Our Site from any other site the main content of which contains material that is sexually explicit; is obscene, deliberately offensive, hateful or otherwise inflammatory; promotes violence; promotes or assists in any form of unlawful activity; discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age; is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person; is calculated or is otherwise likely to deceive another person; is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy; implies any form of affiliation with Us where none exists.
Links to Other Sites
The Website may contain links to third party websites that are not owned or controlled by Us. Consult by FD has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites. Automated machinery and computers create the items and sets that appear on the Consult by FD Website, and Consult by FD cannot and does not screen the source sites or content before displaying them on the Website. An item or set may provide links and/or display images of sites and/or content that some people find objectionable, inappropriate, or offensive. We assume no responsibility for the content of any site linked to by Consult by FD. By using the Website, you expressly relieve Consult by FD from any and all liability arising from your use of any third-party website. Accordingly, we encourage you to be aware when you leave the Consult by FD Website and to read the terms and conditions and privacy policy of each other website that you visit.
Disclaimers
Nothing on Our Site constitutes advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be sought about your particular circumstances before taking any action.
Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.
Our journal may accept some forms of advertising, including sponsorship and product placement. Advertisements are used to improve the blog and to offset the costs of running it. Some of the regular costs include domains, hosting, social media/promotion managing tools etc. All sponsored content is disclosed to users, but these associations with sponsors and affiliates are arranged in good faith. Brands have limited editorial control over the content we create for sponsored posts (or gifted products that appear on the post).
Occasionally, Consult by FD will seek financial payment in exchange for promoting, recommending and showcasing products or services. We may also receive compensation to feature products in our interior photographs across our blog and social media. Even though we receive financial payment for the posts, we do so in good faith and reasonably endeavour to give honest opinions, findings, beliefs, and experiences.
Comments on our journal are welcome, encouraged and appreciated. Those deemed to be spam, solely promotional in nature or offensive will be deleted. For this reason, all comments are moderated. Users should note that including a link is permitted, provided it is related to the post itself. We reserve the right to edit or delete any comments submitted to the blog without notice.
Our Liability
To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site.
Our Site is intended for non-commercial use only. If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.
Acceptable Usage Policy
You may only use Our Site in a manner that is lawful. Specifically: you must ensure that you comply fully with any and all local, national or international laws and/or regulations; you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent; you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.
We reserve the right to suspend or terminate your access to Our Site if you breach any provisions of this Policy. Specifically, We may take one or more of the following actions:
suspend, whether temporarily or permanently, your right to access Our Site;
issue you with a written warning;
take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
take further legal action against you as appropriate;
disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
any other actions which We deem reasonably appropriate (and lawful).
We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of this Policy.
Privacy and Cookies
Use of Our Site is also governed by Our Privacy & Cookie Policy.
Changes to this Policy
We may alter this Policy at any time. If We do so, details of the changes will be highlighted at the top of this page. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are therefore advised to check this page from time to time. In the event of any conflict between the current version of this Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
Communications from Us
If We have your contact details, We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes and changes to this Policy.
We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by Us include an unsubscribe link. If you opt out of receiving emails from Us at any time, it may take up to fourteen (14) days business days for Us to comply with your request. During that time, you may continue to receive emails from Us.
For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us at hello@consultbyfd.com or via Our contact page on this website.
Data Protection
All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.
For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy & Cookie Policy.
Law and Jurisdiction
This Policy, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with English law.
If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 16.1 above takes away or reduces your rights as a consumer to rely on those provisions.
If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to this Policy, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England & Wales.
If you are a business, any disputes concerning this Policy, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.
Contacting Us
To contact Us, please email Us at hello@consultbyfd.com or using any of the methods provided on Our contact page on this website.
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We appreciate you using our service at www.consultbyfd.com (“Site“). Please read the following Privacy Policy and Cookie Notice carefully as they govern your use of the Consult by FD Site and Service. Our Site is owned and operated by Consult by FD and hosted by Squarespace.com
We understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.consultbyfd.com and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Policy carefully and ensure that you understand it. By continuing to use any part of the Site, you confirm your acceptance of the Policy. Our service consists of the Site, any tools incl. communication tools provided via the site, any Consult by FD branded mobile apps we make available, any pages we operate on third party social media applications, and the content and services we make available through them via the internet or mobile devices (including smartphones and tablets). It also includes the provision by us of associated information, products and services by e-mail or your mobile device. If you do not agree to comply with and be bound by this Policy, you must stop using our Site immediately.
Definitions and Interpretation
In this Policy, unless the context otherwise requires, the following expressions have the following meanings:
By “You”/”Users” this also includes any person that accesses or uses Consult by FD on your behalf.
By “We/Us/Our” we mean Consult by FD.
A ‘Cookie’ is a which small file or pieces of text that download to a device when a visitor accesses a website or app.
Personal Data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
This Privacy & Cookie Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Information Collected by Consult by FD
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. Consult by FD collects and processes the following personal information about you only if you voluntarily choose to share such information with Consult by FD:
Information such as your name, address, phone number, email address and project information which you provide by completing forms and questionnaires through the Service, upload or submit any material via the email or request any information from us.
Communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site, Service or its content;
We may also require you to provide us with your financial information, including billing name, address and credit card number (“Financial Information”) where you choose to use our Service.
Information from surveys, promotions and competitions that we may, from time to time, run on the Site, if you choose to respond to, or participate in them;
Video/Photos you may upload, work experience and other information we may suggest or you decide to send to us via email.
You are under no obligation to provide any such information to us. However, you may not be able to take full advantage of particular opportunities provided through the Service.
Analytics
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace.com, our website analytics provider, to learn about site traffic and activity.
Visitor Data for Customers
When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your shirt size)
Email address
Name
Phone number
We share this information with Squarespace.com, our online store hosting provider, so that they can provide website services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Form Block Submissions
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
Website Visitors
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.
Use of Share Buttons
This website includes share buttons which enable you to share pages or other content from this site to the following third party services: Pinterest, Instagram. If you click a share button, these third parties may receive your personal data, including:
Information about your browser, network and device
Details about the web page or content you shared or proposed to share
Your IP address
Journal Comments
This website includes commenting functionality on some pages which enables you to post a comment. This website collects personal data when you post a comment, including:
Your name (which will be displayed as part of your posted comment)
Your email address (optional, to let you know if someone replies to your comment)
Your website URL (optional)
This website includes “likes” functionality on some blog posts which enables you to “like” a post. This website collects personal data when you like a post to try to prevent the same person from liking the same post during the same visit, including:
Information about your browser, network and device
Details about the web page or content you shared or proposed to share
Your IP address
Emails
Abondoned Cart Email:
You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:
1. You enter your email address at checkout, or are logged into your customer account.
2. You add a product which is in stock to your shopping cart.
3. You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email.
The email will link back to this website, where you can pick up where you left off and complete your purchase.
Marketing Emails
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
Scheduling
When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:
• Name
• Email address
• Phone number
• Details relating to your appointment (for example, who referred you)
• Files you uploaded
We share this information with Squarespace, our scheduling service provider, so that they can provide online booking services to us.
Payment Information
Your payment information will be processed via third party eCommerce Payment Processors which are integrated on our Site, in accordance with such eCommerce Payment Processors’ terms and policies. Squarespace transmit your complete payment information when you initially provide or update it only so that they can pass it along to the eCommerce Payment Processors you agree to use. We don’t collect or store your payment information.
Consult by FD use of Personal Information
Consult by FD uses the personal information that you provide to us for the following purposes:
to provide our products and Service to you that you have requested; for billing, identification and authentication, and fraud prevention purposes;
to analyse Site usage and improve our products and the Service; to contact you and deliver administrative notices and communications relevant to your use our products and services;
for internal market research, troubleshooting problems, and detecting and protecting against error, fraud or other criminal activity;
with your consent, for distribution to third-party contractors that provide services to Consult by FD and partners of Consult by FD who are bound by privacy restrictions at least as restrictive as those set forth in this Policy;
with your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news, and offers on our products AND/OR services. You will not be sent any unlawful marketing or spam.
send you information we think you may find useful or which you have requested from us, including receipt of marketing communications such as our periodic newsletter, provided that you have indicated you are happy to be contacted for these purposes;
to enforce our Terms and Conditions
although we ensure that our third-party agents (“Agents”) receiving your information are bound by privacy restrictions at least as restrictive as those set forth in this policy, Consult by FD is not responsible for any issues that may arise regarding the Privacy Policies of any of its affiliates or advertisers.
in some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
In particular, please note that when you enter your email address under the subscriber area or the subscriber bar on our Site, you are providing consent for us to use your email address for our subscriber list. We send out emails fortnightly or monthly, but can do more than this for marketing purposes.
How Long we Keep Personal Data
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for up to five (5) years after the completion of our services to you.
How and Where We Store or Transfer My Personal Data
Consult by FD uses Squarespace as its website host and customer relationship management platform provider. This provides us with a safe and secure platform to store our client and website user information in one place. Squarespace also allows us to engage in form of email tracking whereby we are able to see when our correspondence is viewed by a client or web user. This is not however used in all instances.
With Whom Do You Share My Personal Data?
When you submit information to Consult by FD, it is collected, processed and maintained solely by us or by third-party agents who are bound by privacy restrictions at least as restrictive as those set forth in this policy. You can tell us not to share your details with third parties, by following the unsubscribe instructions included in any communications sent to you. You can exercise this right at any time by using the Contact Us details at the end of this Privacy Policy.
Consult by FD may disclose Personal Information from both private and public areas of the Site at our discretion, if required by law or by a court order, or if we are given reason to believe, based on our sole discretion, that someone is causing injury to or interference with the rights of Users, the general public or Consult by FD.
Finally, in the event that Consult by FD undergoes a re-organisation or is sold to a third party, Consult by FD reserves the right to transfer, sell and/or distribute all information collected through the Service to an affiliate, subsidiary, or third party.
Accessing your Personal Information
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to hello@consultbyfd.com.
Choice/Opt-Out
You may opt out of receiving communications from us and our partners, remove your information from our database and choose to not receive future communications unrelated to the Service.
If you purchase anything through Consult by FD we may occasionally contact you with information about special events, sales, activities, promotions, contests, and submission opportunities. You always have the option to ask Us not to contact you with this information again. If you receive unsolicited email from a consultbyfd.com related domain, please contact us at hello@consultbyfd.com
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. Cookies can improve your browsing experience because they help websites remember preferences and understand how people use different features. Cookies used by and on Our Site are used in accordance with current Cookie Law.
Our website host Squarespace uses cookies to help our site run effectively and provide the best experience for our visitors. This guide describes the cookies they place on visitors to our Squarespace hosted site.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
Cross-site request forgery (CSRF) CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner.
Before Cookies are placed on your computer or device, you may be shown a prompt or pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your cookie and privacy settings.
Your Rights
For more information about our use of your personal data or exercising your rights under the Data Protection Legislation please contact us using the details provided.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first at hello@consultbyfd.com
General
Clause headings are inserted for convenience only and shall not affect the interpretation of the Terms.
If any of the Terms are held to be illegal or unenforceable such provisions shall be severed and the rest of the Terms shall remain in full force and effect unless the business purpose of the Terms is substantially frustrated, in which case it shall terminate without giving rise to further liability.
You may not assign, transfer or sub-contract any of your rights under the Terms without our prior written consent. We may assign, transfer or sub-contract all or any of our rights at any time without consent.
No waiver shall be effective unless in writing, and no waiver shall constitute a continuing waiver so as to prevent us or you from acting upon any continuing or subsequent breach or default.
The Terms constitute the entire agreement as to your use of and our provision of Consult by FD and supersedes and extinguishes all previous communications, representations (other than fraudulent misrepresentations) and arrangements, whether written or oral.
You acknowledge that you have placed no reliance on any representation made but not set out expressly in the Terms. The Terms shall be subject to the laws of England and the parties shall submit to the exclusive jurisdiction of the English courts.
In the event of any comments or questions regarding the Terms (including the Privacy Policy and Cookie Notice) then please contact us at hello@consultbyfd.com
Notification of Changes
Consult by FD Privacy and Cookie Policies are periodically reviewed and enhanced as necessary. This policy might change as Consult by FD updates and expands the Service. Consult by FD will endeavour to notify you of these changes by email, but will not be liable for any failure to do so. Consult by FD also encourages you to review this privacy policy periodically. If you do not understand any of the terms or conditions of any of the Terms, you may inquire regarding the same via email at hello@consultbyfd.com.
Contact Us
If you have technical problems, questions or other issues related to your use of the Service, Site or any Consult by FD application, please contact us at hello@consultbyfd.com. Consult by FD staff will respond to all requests sent through email from Users interested in knowing more about what personal information is stored on Consult by FD database, or if they want their personal information nullified, or have additional questions regarding privacy.
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Consult by FD is an interior design studio based in London that offers traditional and online Interior Design services.
Company Address: Studio112825, PO Box 6945, London, W1A 6US
Email Address: hello@consultbyfd.com Client
We appreciate you using our services
Definitions and Interpretation
In these Terms of Service, unless the context otherwise requires, the following expressions have the following meanings:
By “You/Client” , this also includes any person that accesses or uses Consult by FD on your behalf.
By “We/Us/Our” we mean Consult by FD.
Client
To become an Online Client, you must provide your postcode, phone number, and email address. You become an Online Client when you complete your digital payment transaction for your online service, complete our Discovery Questionnaire (to help us best understand your project scope and budget) and book a virtual consultation with us. The questionnaire is your first opportunity to set out the parameters, and expectations, of your project.
You warrant and confirm that the Client Information you disclose to us will be sufficient, accurate and complete in every respect.
In order to become a Full Design Service client you must email us at hello@consultbyfd.com and get your project approved by our design team.
Online Design Services Commencement and Duration
The relationship between us (Consult by FD) and Clients (you) is governed by these Terms, effective from the project start date.
Based on the Client Information and Discovery Questionnaire, and subjects covered in our consultation, we then get to work curating your mood board and concreting your brief. We send this to you via email for approval before proceeding onto 2D layouts.
You acknowledge and agree that any 2D and 3D designs we produce for you is intended for illustrative and inspirational purposes only and is not intended to provide an exact specification for an interior design project nor to guarantee specific results, nor will it necessarily comply with any relevant construction laws, regulations or guidance, whether statutory or non-statutory.
Liability
While Consult by FD make every effort to portray recommended products and their colours and materials in the most accurate way through email, the displayed colours of the products will depend upon the monitor of the user and cannot be guaranteed by Consult by FD as an accurate portrayal of the actual colour or material of the product. We also make efforts to estimate scale of your space based on photos and dimensions provided, but can’t guarantee that all recommended products will fit your space. It is the Clients’ responsibility to measure their space to ensure that items fit prior to purchasing.
Consult by FD do not accept any responsibility or liability for any incorrect furniture or fixtures ordered by you or a third party, or furniture that may be the wrong size, wrong colour or arrive damaged.
Consult by FD work on the assumption that all clients check the dimensions of the furniture pieces recommended to them before purchasing. Consult by FD will not accept any liability or responsibility for furniture ordered by you that is not to your satisfaction or needs to be returned for any other reason.
It is your responsibility to check any product ordered by you will pass freely into the room of choice, that they will fit in that room, can be transported via any door, stairs and doorways, and there are no other issues that could add difficulties to delivery or frustrate delivery. Consult by FD will not accept liability for any purchases, alterations made in relation to the 2D or 3D illustrative image.
While Consult by FD will attempt to ensure that all retail product links are current in order to assist users with purchasing the products, there is no guarantee that the furniture or accessories recommended by us will be available for purchase at all or within a specific time frame defined by the Clients in their questionnaire. If prices are provided as part of the design service recommendation, there is no guarantee that the Client will find the article at the same price when they order. Consult by FD cannot guarantee availability or workmanship of any products purchased from outside vendors.
If you are dissatisfied with Consult by FD your only remedy under the Terms shall be to discontinue your use of the service and the site. Without limiting the preceding sentence, we shall have no liability for any failure or delay resulting from any matter beyond our reasonable control.
Without limiting the foregoing, under no circumstances shall Consult by FD be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air conditioning.
Consult by FD is an interior design studio that also offers virtual interior design services. Where we discuss your specific design needs, this should not be treated as advice, but guidance and for information only;
While reasonable efforts are made to ensure our Virtual Design Proposal matches your needs, the Design Plan (and any plans, specifications, lists, information and documentation whatsoever it contains) is for illustrative purposes only and not to be solely relied on; and at all times you must rely on your own due diligence in evaluating and seeking to implement the Design Proposal including all furniture recommendations.
Consult by FD reserve the right to revise and amend these Terms from time-to-time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in our services offered and changes in relevant laws and regulatory requirements.
Communication
Each package offers ‘post design support’ with us, during which period we are available by email for support and guidance. For clarity, ‘post design support’ does not include further substantial design work outside of the package.
At all times during the design process, you are under an obligation to respond promptly and fully to us. We will endeavour to communicate with you via email and phone calls, but should contact with you cease for up to three months, or you fail to provide responses to us that we consider to be satisfactory in assisting progression of your design, we will regard your project as completed and no further work will be carried out and we reserve the right to terminate our Services forthwith in those circumstances.
We will be contactable by e-mail for the duration of the project. Response times will be 24 hours GMT from the next Business Day, whichever is the later. We will also be available post completion of your package (please refer to the individual plan for details of timing).
Third Parties in Design Proposals
Our Design Proposal may specify third party products that we reasonably believe may assist in implementing your design needs. We make these recommendations in good faith, but: without offering or implying any warranty as to the fitness of the goods or services provided, a matter on which you should use your own due diligence;
We will not be liable for any losses or damages or other adverse financial consequences arising from a breach or failure on the part of a third party contractor. You acknowledge and agree that in regard to contractor and retailer, etc. recommendations in the virtual Design Plan, Consult by FD act strictly as a third party referrer and not a provider of such trades, goods and services of any kind, and all contractual relations and arrangements concerning the provision of such trades, goods and services are entirely a matter between you and the relevant contractor(s) and/or retailers and others.
Consult by FD are in no way responsible or liable for the provision of such services, and you indemnify us entirely in respect of the financial consequences, loss, damage, any breach of contract or breach of duty on the part of you or the third party provider in the provision of your services;
Consult by FD will reasonably endeavour to ensure that all retail product links provided to you in the Design Proposal are current on stock to assist with purchasing the products, there is no guarantee that the furniture or accessories recommended by Consult by FD will be available for purchase at all or within a specific time frame defined by you in your brief to me. If prices are provided as part of the online design recommendation, there is no guarantee that you will find the article at the same price when you seek to order it.
On Site Design and Optional Extras
If you select a package that includes a Virtual Consultation, you acknowledge and agree as follows:
Virtual Consultations are restricted to take place online, digitally as a video conference.
We will use reasonable endeavours to agree and book a Virtual Consultation with you at a time and on a date that is convenient to you, but we offer no guarantee.
While we may undertake indicative measurements of rooms and spaces on site, this will be for guidance and illustrative purposes only and it will be your responsibility to review, ensure and verify the accuracy of such measurements to your own satisfaction.
Sales, Delivery, and Return policies
Pricing for product and services listed on consultbyfd.com are quoted in GBP British pounds and all prices are subject to change.
We occasionally make available promotional discounts for online design packages but these will not be applied retroactively to purchases that have already been made. Furthermore, these are personalised promotions and therefore only for the Client in receipt of the promotion.
For our online services, we take full payment up front via our website and will only start work on your Design Proposal once payment and all Client Information have been received. We allow you to book a Virtual Consultation, at a time convenient to you, to kick start your project.
Consult by FD guarantees that each user will receive design proposals and recommendations based on the questionnaire, pictures, videos or other material submitted by the user. Design is inherently subjective, however, and you agree that Consult by FD cannot and does not warrant or guarantee your satisfaction with design services and/or ideas you receive on the Consult by FD site. Notwithstanding the foregoing, Consult by FD will take such reasonable steps, in our sole discretion, to ensure your satisfaction, including but not limited to those measures set forth in our Refund Policy.
Refunds + Revisions Policy
You may cancel our services up to two weeks (14) days before the start date by notifying us via email, in which case you will be refunded the Client Payment. If the cancellation request is received less than two weeks (14) days before the start date, you will not be entitled to a full refund. This will be at our discretion.
If you are not satisfied with the Service, then you may ask for specific remedies to fix the situation by emailing hello@consultbyfd.com. We allow up to 2 revisions per design, this consists of a change of up to one mood and one layout. On receipt of your revision requests, we reserve the right to request payment of additional fees before continuing further work where we are reasonably of the view that your request(s) will involve a substantial revision to the design proposal.
For clarity, where a package includes 3D renders of designs, ‘revision’ eligibility does not include additional 3D renders. Any such requests will be treated as substantial material revisions to the Design Plan and a quotation for additional fees will be provided to you.
At Consult by FDs’ discretion, we will offer a refund in those situations where a remedy is not possible or does not fix the issue. You can request a refund by emailing hello@consultbyfd.com. The refund is limited to the amount paid for the service. The amount due will be calculated in proportion to the full price of the Interior Design Services and the actual Interior design Services already provided. Any sums that have already been paid for the Interior design Services will be refunded subject to deductions calculated on this basis.
Client Reviews
You may from time-to-time be asked by us to provide qualitative feedback or a rating for the Service, or both. We may anonymise or pseudonymous reviews on request by a Client, or otherwise for the purposes of data protection where a Client’s account has been closed or terminated.
Your Warranties and Obligations
You warrant that:
• You are 18 years of age or older;
• You have provided accurate and valid information requested during the registration process;
• You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the design proposal without the express written permission of us, Consult by FD.
Payment Methods and Information
Your payment information is processed via a third party eCommerce Payment Processor Stripe which is integrated on our Site, in accordance with such eCommerce Payment Processors’ terms and policies. Our Site host Squarespace transmit your complete payment information when you initially provide or update it only so that they can pass it along to the eCommerce Payment Processors we use on our Site. Neither Consult by FD or Squarespace collect or store your payment information.
Contacting Us
To contact Us, please email Us at hello@consultbyfd.com or using any of the methods provided on Our contact page on this website.
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The General Data Protection Regulations (GDPR) (together with the new Data Protection Act (DPA) 2018) regulate our use of your personal data. This Compliance Statement summarises in general terms how we seek to comply with the GDPR. For information about our detailed practices, please refer to our Privacy and Cookie policy.
Our GDPR principles
We will process all personal data fairly and lawfully
We will only process personal data for specified and lawful purposes
We will endeavour to hold relevant and accurate personal data, and where practical, we will keep it up to date
We will not keep personal data for longer than is necessary
We will keep all personal data secure
We will endeavour to ensure that personal data is not transferred to countries outside of the European Economic Area (EEA) without adequate protection
GDPR compliance
Pursuant to the GDPR, we are both controller and processor of data for the purposes of your personal information.
In general terms, we have the following measures in place to ensure GDPR compliance:
Employees will be made aware of the GDPR and restrictions and obligations within it as may be relevant to them, with the relevant training provided as necessary
Suppliers who process personal data on our behalf will be contractually obligated to ensure GDPR compliance
Our GDPR actions
We have appointed a Data Protection Officer
We have a Privacy & Cookie Policy in place, which sets out our data protection practices in detail
We have assessed our lawful bases for processing data to ensure all personal data is processed lawfully, fairly and transparently
We will, where necessary, provide training to our employees and generally raising the awareness and importance of GDPR within our business
We are and will continue to look at ways of improving our systems and procedures to better comply with GDPR best practice
We will continue to monitor our GDPR procedures and processess
Contact
Should you require any further information, please feel free to contact us using the details below:
FAO: Data Protection Officer,
Email: hello@consultbyfd.cpm